NetQoS SuperAgent is used by large and small organizations around the world to identify problems in application service delivery. And it provides the necessary contextual information to enable them to prioritize troubleshooting efforts. For any degraded performance state, SuperAgent provides insight into the following:

• Recency
  How long has it been since a performance problem occurred?
• Duration
  How long did the performance problem last?
• Pervasiveness
  How many users did the performance problem affect?
• Severity
  How poor was the performance users experienced?

Understand what is normal for your users

Delivering excellent, consistent application performance starts with understanding what constitutes “normal” performance for an end-user. SuperAgent therefore establishes baselines for each application based on short-, medium-, and long-term patterns of behavior. For example, what is “normal” for accounting software varies between the middle of the month and the end of the month. What is “normal” for Website performance is different on Friday afternoons than on Sunday mornings. SuperAgent helps you understand the metrics that define normal performance in your environment through intelligent baselining. 

Know when performance becomes abnormal

Once you know what’s expected in your environment, you need the ability to identify when performance becomes abnormal for your users—preferably before it becomes a problem for them. SuperAgent can establish dynamic or static thresholds so that you know when performance has declined. Or you can set your own thresholds that are most appropriate for your environment. Anytime a measured transaction exceeds or fails to meet a threshold, you can be alerted automatically. You can then act to alleviate the poor performance before users even start complaining. Users are happier. And you spend less time and money on troubleshooting problems after they have occurred.

Take action when performance degrades

To help IT staff solve problems faster, a monitoring solution must provide two specific pieces of information: cause and effect. By quickly analyzing all network traffic, SuperAgent helps identify the cause of problems by tracing them to the application, server, or network. It shows the effect of problems by highlighting variances from normal end-to-end application response times. And it does all of this automatically.

NetQoS SuperAgent's Incident Detection feature identifies problems as they occur. As soon as the performance of your network links, applications, or servers exceeds a threshold, which was calculated from intelligent baselines or set manually, SuperAgent creates an incident record for your analysis and automatically correlates problems to reduce reported incidents, so you don't get flooded with multiple notifications stemming from the same root problem. 

SuperAgent supports a suite of investigative tools that collect diagnostic data from your network, servers, and applications. When an incident report is created, it triggers the appropriate investigative action, based on the type of problem, and collects diagnostic data. The response is so rapid that the investigation is usually launched while the problem is still occurring.  The results are stored with the incident, detailing the degraded performance, and allowing for easy root-cause analysis—even if you weren't present at the time.  Investigations can be launched automatically, on demand, or according to a schedule you specify.

Register for an evaluation of NetQoS SuperAgent today.

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