Today, IT organizations must report effectively on how well the network infrastructure delivers applications to end users. NetQoS SuperAgent provides this capability through its service level reporting.
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“NetQoS’ SuperAgent allowed us to validate our internal SLAs and measure customer service in new ways. We now have the capability to measure improvements from changes we make in our enterprise infrastructure, and relate these improvements to how our business operates.”
- Richard White, Chief Information Officer of MPS Group |
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NetQoS SuperAgent also makes it easy to determine the right service level objectives to set for your SLA. It calculates an intelligent baseline for each application to provide insight into normal performance, so that network engineers can confidently base SLAs on historical performance. And SuperAgent baselines normal application performance for each hour of the day, week, and month to accommodate the performance fluctuations common to every organization.
Because SuperAgent measures every network transaction from every user, it also makes it easy to exclude scheduled downtime or maintenance windows from the SLA calculation. This feature yields the most accurate picture of performance.
For IT organizations to show continuous improvement in application delivery, they must understand all response time components, know which ones are in compliance, and be able to locate any violations. SuperAgent provides detailed analysis of where violations originate, when they occur, the group of users or locations affected, the specific bandwidth class, and the servers at fault.
SuperAgent SLA thresholds can be customized by bandwidth class or service provider, which increases their flexibility and granularity. This type of breakdown also gives a detailed view of trends and patterns. Users who should not be tracked, such as VPN users, can be excluded from the analysis.
Ideally, IT organizations will implement a Service Level Management program for continuous improvement. SuperAgent shows where improvements are needed, based on performance data that demonstrates the user's experience. This enables better decision-making, as future expenditures can be directed to those areas that deliver the greatest benefit to end users.
Register for an evaluation of NetQoS SuperAgent today.
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