ITIL and ITSM Service Support
NetQoS products are well suited for companies seeking to align their IT practices with IT Infrastructure Library standards (ITIL) in IT Service Management (ITSM). As a leader in network performance management, NetQoS customer education, training and consulting have stressed processes that correspond to ITIL best practices. NetQoS products supply the data necessary to implement these practices.
NetQoS provides complete network performance management capabilities, including end-to-end performance monitoring, traffic analysis, device performance management, and IT cost accounting. NetQoS products support ITIL initiatives by helping IT understand the root causes of problems and resolve them quickly, monitor service level agreements, perform capacity planning, understand the impact of changes, and allocate infrastructure costs to business units.
These products directly support ITIL initiatives by helping IT identify and resolve performance issues quickly, allowing IT to understand root causes of problems and prevent future recurrence, enabling IT to support Service Level Agreements and business unit cost allocation.
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